Our 2-2-2 Claims Commitment

Red River Mutual believes everyone has a right to feel safe and protected and to know that someone is looking out for them – while they’re watching out for others.

We understand that a policy is only as good as the claims service our policyholders receive after a loss. That is why Red River Mutual introduced the 2-2-2 Claims Commitment.

If you experience a loss, one of our Red River Mutual Claims Specialists will contact you within 2 hours of receiving the notice of claim, make arrangements to visit you within 2 days of contact, and will follow up with you every 2 weeks until your claim is closed and paid. Our goal is to get you back to normal as quickly and smoothly as possible.

The Claims Process

When you make a claim, your assigned Claims Specialist will guide you through the entire claims process, ensuring that your claim is handled with compassion and respect.

This is what you can expect from Red River Mutual when you suffer a loss:

  • rapid response from a skilled Claims Specialist within 2 hours of the notice of claim
  • clear overview of the claims process prior to an inspection
  • Regular communication until the claim is complete
  • An equitable outcome

Report a Claim

Choose any of the following to make a claim:

  • Speak directly to your broker
  • Complete our online claim form
  • Phone Red River Mutual’s Head Office at 1 (800) 370-2888
  • Fax Red River Mutual’s Head Office at 1 (866) 277-1341
  • Phone our ‘After Hours’ Claims Service at 1 (844) 324-4269
  • Email our Claims Department



Download — Loss of Personal Property: What Happens Now? Brochure