Customer Satisfaction

Red River Mutual is committed to providing our customers with superior service and products.

The following steps will ensure you receive a timely, fair and professional response to any concerns. For matters involving privacy, please visit our Privacy Policy page.

Step 1: Contact your Independent Broker or Claims Specialist

Most issues can be resolved by contacting your Insurance Broker. Your broker can provide information and assist in addressing your concern.

If your concern involves a claim, contacting your Claims Specialist directly will resolve most issues.

Step 2: Contact a Supervisor or Manager

If a resolution is not reached with the assistance of your Broker or Claims Specialist, ask to be directed to the appropriate Supervisor or Department Manager.

Step 3: Contact Red River Mutual’s Complaint Officer/Ombudsperson

If we still have not reached a resolution, please contact Red River Mutual’s Complaint Officer/Ombudsperson. This is the representative of Red River Mutual who is responsible for assisting with complaints.

Alvin Ginter
Vice President, Risk Management
245 Centre Ave East
Altona, Manitoba
R0G 0B0

Email: aginter@redrivermutual.com

Phone: 1-800-370-2888

Step 4: External Agencies

If your concern has not been resolved, the next step is to seek assistance from an external agency:

General Insurance OmbudService (GIO) Alberta Business Only
Insurance Bureau of Canada
Alberta Superintendent of Financial Institutions (ASFI) Alberta Business Only
Alberta Insurance Council Alberta Business Only