Red River Mutual is committed to providing our customers with superior service and products.
Step 1: Contact your Independent Broker or Claims Specialist
Most issues can be resolved by contacting your Insurance Broker. Your broker can provide information and assist in addressing your concern.
If your concern involves a claim, contacting your Claims Specialist directly will resolve most issues.
Step 2: Contact a Supervisor or Manager
If a resolution is not reached with the assistance of your Broker or Claims Specialist, ask to be directed to the appropriate Supervisor or Department Manager.
Step 3: Contact Red River Mutual’s Complaint Officer/Ombudsperson
If we still have not reached a resolution, please contact Red River Mutual’s Complaint Officer/Ombudsperson. This is the representative of Red River Mutual who is responsible for assisting with complaints.
Vice President, Risk Management
245 Centre Ave East
Step 4: External Agencies
If your concern has not been resolved, the next step is to seek assistance from an external agency:
General Insurance OmbudService (GIO) Alberta Business Only
Insurance Bureau of Canada
Alberta Superintendent of Financial Institutions (ASFI) Alberta Business Only
Alberta Insurance Council Alberta Business Only